School Onboarding & Customer Success Executive – HelloClass

Company: Pipaltree Technologies
Product: HelloClass – AI-Powered Academic Platform
Location: Bengaluru
Employment Type: Full-time
Experience: 1–3 years preferred
Industry: EdTech / School Technology / SaaS

About HelloClass

HelloClass is an AI-powered academic platform designed to help schools manage and improve their academic processes while empowering teachers, students, school administrators and parents.

HelloClass brings together academic planning, lesson plans, assignments, assessments, learning resources, communication, LMS, AI-powered tools, dashboards and classroom support into one simple platform.

We are expanding our school network and are looking for a School Onboarding & Customer Success Executive who will be responsible for making sure every new school gets a smooth and successful start with HelloClass.

The Role

You will be the primary point of contact for schools after they join HelloClass.

Your responsibility will begin when a school confirms its onboarding and continue through data preparation, account setup, initial implementation, user support and ongoing customer assistance.

You will work closely with school administrators, coordinators, teachers and the internal HelloClass product and support teams.

Key Responsibilities

School Onboarding

• Coordinate with schools to collect the required information and data for onboarding.

• Understand the school’s structure, classes, sections, subjects, teachers and students.

• Guide schools on preparing and sharing data in the required format.

• Upload/import school data into HelloClass.

• Configure school accounts, academic structures and relevant settings.

• Verify uploaded data for accuracy and completeness.

• Coordinate with the technical/product team when technical assistance is required.

• Ensure that each school is ready before teacher training begins.

Customer Support

• Act as the first point of contact for school administrators and coordinators.

• Respond to questions through phone, WhatsApp, email and other approved support channels.

• Help users understand how to use HelloClass features.

• Troubleshoot common user issues and provide clear solutions.

• Escalate technical or product-related issues to the appropriate internal team.

• Follow up until important issues are resolved.

Customer Success

• Monitor the initial adoption of HelloClass in newly onboarded schools.

• Follow up with school coordinators and administrators after implementation.

• Identify areas where teachers or administrators may need additional assistance.

• Conduct remote refresher/support sessions when required.

• Collect feedback from schools and communicate useful insights to the product team.

• Help ensure that schools receive continuous value from HelloClass.

Internal Coordination

• Maintain accurate onboarding records for every school.

• Track pending data, configuration and support requirements.

• Coordinate with Business Development and Training teams during school implementation.

• Maintain documentation of recurring issues and solutions.

• Suggest improvements to the onboarding and customer experience.

What We Are Looking For

• Excellent communication skills in English.

• Comfortable communicating with school principals, coordinators and teachers.

• Good interpersonal and relationship-building skills.

• Patient and helpful approach to customer support.

• Comfortable working with web applications and basic technology.

• Good computer skills and familiarity with Excel/Google Sheets.

• Ability to understand and work with structured data.

• Strong attention to detail.

• Ability to manage multiple schools and tasks simultaneously.

• Willingness to learn new software and educational technology quickly.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• EdTech

• School ERP/LMS

• SaaS customer support

• School administration

• Teacher/student management systems

• School onboarding or implementation

• Customer success

• Educational technology training

Who Will Succeed in This Role?

This role is ideal for someone who genuinely enjoys helping people use technology successfully.

You should be comfortable explaining the same process patiently to different users, solving problems without frustration and taking ownership until the customer’s issue is resolved.

You don’t need to be a programmer. You need to be technology-friendly, organized, patient and good with people.

What You Can Expect

• Opportunity to work closely with an emerging AI-powered EdTech platform.

• Direct interaction with schools and education leaders.

• Opportunity to understand how technology is transforming school education.

• A role with significant responsibility and ownership.

• Opportunity to grow into a Customer Success Manager / School Implementation Manager role.

Apply

If you enjoy working with people, technology and education, and would like to help schools successfully adopt a modern academic platform, we would like to hear from you.

Apply with your CV and a brief introduction about yourself.

Subject: School Onboarding & Customer Success Executive – HelloClass

Email : pipaltree.care@gmail.com

Posted: 6 October 2026
Status: 🟢 Open

School Technology Trainer – HelloClass

Company: Pipaltree Technologies
Product: HelloClass – AI-Powered Academic Platform
Location: Bengaluru
Employment Type: Freelance / Part-time / Contract
Experience: 1–5 years preferred
Industry: EdTech / School Technology / Teacher Training

About HelloClass

HelloClass is an AI-powered academic platform designed to help schools, teachers and students work more effectively.

The platform brings together academic planning, lesson plans, assignments, assessments, learning resources, communication, LMS, AI-powered tools, dashboards and classroom support in one integrated environment.

We are building a network of capable School Technology Trainers who can help teachers and school teams confidently adopt HelloClass.

The Role

As a School Technology Trainer, you will visit schools and conduct hands-on training for teachers, coordinators and administrators.

Your job is not simply to demonstrate software.

Your goal is to help teachers understand how HelloClass can actually be used in their daily academic work and ensure that they feel comfortable using it independently.

Key Responsibilities

School Training

• Visit schools for scheduled HelloClass training programmes.

• Conduct hands-on training sessions for teachers and school staff.

• Train school administrators/coordinators on relevant features.

• Demonstrate HelloClass workflows using practical school scenarios.

• Explain features clearly to users with different levels of technical experience.

• Encourage teachers to practise the workflows during training.

• Answer questions and resolve common usage difficulties.

Classroom & Academic Workflows

• Demonstrate how HelloClass can support teachers before, during and after teaching.

• Explain lesson planning, assignments, assessments, learning resources, LMS and other relevant workflows.

• Help teachers understand AI-powered features and use them appropriately.

• Demonstrate practical ways in which HelloClass can reduce routine work and support teachers.

Post-Training Support

• Identify teachers who require additional assistance.

• Conduct refresher sessions when requested.

• Provide feedback to the School Onboarding & Customer Success team.

• Report recurring questions, difficulties and feature requests.

• Help improve future training materials and programmes.

School Relationship

• Represent HelloClass professionally when visiting schools.

• Maintain a positive and helpful relationship with teachers and school coordinators.

• Understand the school’s requirements and communicate them to the internal team.

• Provide constructive feedback about the school’s adoption experience.

What We Are Looking For

• Excellent communication and presentation skills.

• Comfortable speaking to groups of teachers.

• Confident and friendly personality.

• Patient approach to training users.

• Comfortable travelling to schools within Bengaluru.

• Good understanding of computers, smartphones and web applications.

• Ability to learn new software quickly.

• Ability to explain technology in simple, non-technical language.

• Professional appearance and behaviour when representing HelloClass at schools.

Preferred Background

Candidates with experience in any of the following are preferred:

• Teacher training

• EdTech

• School ERP/LMS implementation

• Educational technology

• Academic coordination

• Teacher development

• Corporate or technology training

• School administration

• Former teachers who are comfortable with technology

Important

You do not need to be a software engineer.

We are looking for someone who can stand in front of a group of teachers and confidently say:

“Let me show you how this can make your work easier.”

You should enjoy interacting with educators and helping people become comfortable with technology.

Engagement Model

This is initially a freelance/part-time assignment-based opportunity.

Training assignments will be scheduled based on school onboarding requirements.

Compensation may be structured on a:

• Per-school basis

• Per-training-session/day basis

• Travel allowance where applicable

High-performing trainers may receive regular assignments as the HelloClass school network expands.

Opportunity to Grow

As HelloClass expands, successful trainers may have opportunities to take on larger responsibilities such as:

• Lead Trainer

• Regional Trainer

• School Implementation Specialist

• School Success Partner

Apply

If you are confident, energetic, comfortable with technology and enjoy working with teachers, we would like to hear from you.

Please send your CV along with a brief introduction about your experience in training, education or technology.

Subject: School Technology Trainer – HelloClass

Email : pipaltree.care@gmail.com

Posted: 6 October 2026
Status: 🟢 Open

Business Development Executive – HelloClass

Company: Pipaltree Technologies
Product: HelloClass – AI-Powered Academic Platform
Location: Bengaluru / Chennai / Mangalore / Hubli / Davangere / Madurai / Coimbatore
Employment Type: Full-time
Experience: 1–5 years preferred
Industry: EdTech / SaaS / School Technology

About HelloClass

HelloClass is an AI-powered academic platform built to help schools simplify academic processes and empower teachers.

It brings together academic planning, lesson plans, assignments, assessments, learning resources, communication, LMS, AI-powered tools, dashboards and classroom support in one integrated platform.

We are looking for an energetic and result-oriented Business Development Executive to help introduce HelloClass to schools and build our growing network of school customers.

The Role

You will be responsible for identifying prospective schools, establishing relationships with school decision-makers, demonstrating HelloClass and converting qualified prospects into customers.

You will primarily interact with:

• School owners

• Correspondents

• Trustees

• Principals

• Academic coordinators

• School management teams

This is a relationship-driven B2B sales role, not a high-volume telecalling job.

Key Responsibilities

Lead Generation

• Identify prospective schools that may benefit from HelloClass.

• Build and maintain a pipeline of schools.

• Research school groups, individual schools and educational institutions.

• Develop relationships with school management and decision-makers.

• Generate leads through direct outreach, references, networking, events and other channels.

Sales & Demonstrations

• Contact prospective schools and introduce HelloClass.

• Understand the school’s academic and technology requirements.

• Arrange product demonstrations with decision-makers.

• Conduct or coordinate HelloClass demonstrations.

• Explain the platform’s benefits in simple, outcome-focused language.

• Handle questions and objections professionally.

• Coordinate school pilots and evaluations.

Conversion

• Follow up consistently with prospective schools.

• Move qualified prospects through the sales pipeline.

• Negotiate within approved commercial guidelines.

• Convert demonstrations and pilots into paid school implementations.

• Maintain accurate records of leads, opportunities, meetings and conversions.

Relationship Management

• Build long-term relationships with school management.

• Understand customer requirements and communicate them internally.

• Coordinate with the onboarding team after a school signs up.

• Look for opportunities to expand adoption within existing school groups.

Market Development

• Identify emerging opportunities in the school EdTech market.

• Track competitor offerings and market feedback.

• Provide regular feedback to the management/product team.

• Help identify potential school networks, education groups and channel partnerships.

What We Are Looking For

• Strong communication and interpersonal skills.

• Confidence speaking with senior school decision-makers.

• Good presentation and negotiation skills.

• Ability to build relationships and establish trust.

• Persistent and disciplined follow-up.

• Target-oriented approach.

• Comfortable using CRM/software tools.

• Willingness to travel and meet schools.

• Ability to understand and explain technology products.

Preferred Experience

Experience in any of the following will be an advantage:

• EdTech sales

• School ERP/LMS sales

• SaaS sales

• Education publishing

• School solutions

• Teacher training solutions

• Smart classroom / digital classroom solutions

• B2B technology sales

• Institutional sales

Candidates who already have relationships within schools or educational institutions will be particularly valuable.

Who Will Succeed in This Role?

We are looking for someone who enjoys meeting people, opening doors and building relationships.

You should be comfortable hearing “not interested”, following up again when appropriate and patiently developing a relationship with a school.

The ability to understand a school’s real problem and explain how HelloClass can solve it is more important than simply making a large number of calls.

Performance & Incentives

This is a target-oriented position.

In addition to fixed compensation, the role can include performance incentives linked to:

• Qualified opportunities

• Successful school conversions

• Revenue generated

• New school accounts

The exact incentive structure will be discussed during the selection process.

Growth Opportunity

Successful candidates can grow into roles such as:

• Senior Business Development Executive

• Business Development Manager

• Area/Regional Sales Manager

• School Partnerships Manager

Apply

If you are passionate about education, technology and building relationships, and enjoy converting opportunities into meaningful business relationships, we would like to hear from you.

Please send your CV along with a brief introduction about your sales experience and why you would like to work with HelloClass.

Subject: Business Development Executive – HelloClass

Email: pipaltree.care@gmail.com

Posted: 6 October 2026
Status: 🟢 Open