How schools can answer, engage, and support every inquiry effortlessly
All your | Live | Chat Ticketing | Knowledge Base | Chat Pages in one, organized place.
100% Free
Your 24/7 customer care agent speaking in multtiple languages
Why JOI?
Because you need a free and easy way to communicate with your parents, clients and visitors
Get close
Get organized
Get in front
Parents have questions before they choose a school. Be available when they need answers, so they feel confident about enrolling with your institution. Every time.
With parent, and admission inquiries spread across multiple channels, it’s difficult to get a complete view of every interaction. Not anymore. JOI brings all conversations into one place, making communication simple and organized
Identify common questions from parents, build a centralized knowledge base, and provide instant answers. This helps staff respond faster while enabling families to find information without waiting for support.
How does it work?
Add a small JavaScript snippet to your site — it takes 30 seconds to get started
Monitor visitor's activity in real time
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.
A truly customizable live chat and website visitor's communication platform packed with premium features
All the Features, without the price tag
Multi Language
Supports Regional Languages
Secure Encryption
Your data is safely encryted
High Load Dashboard
Modern dashboard with colorful UI
Visitor Information
Capture visitor's information for follow-ups
Lead Management
Capture all leads and do not miss out on genuine inquiries
Conversation History
Unlimited History stored.
..and much, much more.
Have questions?
Let’s do our best to answer your most frequently asked questions
We generate revenue by providing Hired Agent services for schools that don’t want to answer the chat themselves.
To use the software and answer yourself is completely free, with no limits at all on the number of chat volumes or sites you can add widgets to.
JOI is truly 100% free and then just Rs.250/hr if you need professionally trained, native speaking chat agents to help you answer your chats.
Win/Win right?
We take your privacy and data security very seriously. All communication between you and your visitors is over Secure Socket Layer, and all data is housed on encrypted servers.
No. The Desktop and Mobile apps are all 100% free. We have no intention to charge you for using the software. It completely goes against our business model.
A small number of our users pay a very small fee to remove the “Powered by Pipaltree” branding, though you are NOT obliged to do so. We do not limit features.
Offering a premium product completely free is what has made JOI the most widely used chat application.
No! We do not have any annoying Ads within JOI! Yuck!
Under no circumstance would we ever sell your data, or promote 3rd party products to you. You are not the product.
We offer support via email. Simply drop in your email at pipaltree.care@gmail.com at any time, and a member of our dedicated support team will help as best as they can.
You can visit Documentation Page. OR Just drop in an Email, the documentation page will be sent across to you.
JOI is a hosted solution. We don’t currently offer an on-premise option. However, we would like to shed some light on this issue, as it’s important to understand why that is the case.
JOI is currently hosted at Tier 3 Data Center, with a globally distributed architecture, to bring the application as close as possible to both our client schools and parents. Due to the nature of Messaging, the speed (and latency) of message delivery can be the difference between a great or poor visitor experience.
For a product like Live Chat, on-premise hosting is honestly a really bad idea.
We are based at Bengaluru, silicon capital of India.
People prefer to message
Your parents have spoken loud and clear. Messaging is their channel of choice — and you need to be where your customers are, when they need you the most.