Privacy Policy

PRIVACY POLICY FOR HELLO CLASS

Effective Date: 01 July 2026
Last Updated: 01 July 2026

  1. INTRODUCTION

Pipal Tree Investments Private Limited (“Company”, “we”, “us”, or “our”) operates the Hello Class platform (“Platform”), a school management system designed for schools, teachers, students, and parents.

This Privacy Policy explains how we collect, use, disclose, process, and protect personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

Company Details

  • Company Name: Pipal Tree Investments Private Limited
    • Address: No. 34, 5th Cross, Subbanapalya, Bangalore – 560043
    • Email: pipaltree.care@gmail.com
  1. DEFINITIONS

Term

Meaning

Data Fiduciary

Pipal Tree Investments Private Limited, acting as a Data Fiduciary or service provider, as applicable under law and contractual arrangements with schools

Data Principal

The individual whose personal data is being processed

Child

Any individual below 18 years of age

Parent/Guardian

A person legally authorized to act on behalf of a child

Consent

Voluntary, specific, informed, unconditional and unambiguous agreement signifying acceptance of processing

  1. PERSONAL DATA WE COLLECT

3.1 From Schools

  • School name and address
    • Contact information
    • Affiliation details
    • Subscription and billing information

3.2 From Teachers

  • Name
    • Qualifications and experience
    • Subjects taught
    • Contact information
    • Uploaded professional certifications

3.3 From Students

  • Name
    • Admission number
    • Class and section
    • Roll number
    • Date of birth
    • Attendance records
    • Assignments and assessments
    • Academic performance records

3.4 From Parents/Guardians

  • Name
    • Mobile number
    • Email address
    • Relationship to student
    • Identity verification references generated through DigiLocker or other legally permissible verification methods
    • Consent records, timestamps, and audit information
  1. PURPOSES AND BASIS OF PROCESSING

We process personal data for the following purposes:

  • Student attendance management
    • Academic record management
    • Assignment and assessment administration
    • Parent-school communication
    • School administration
    • AI-assisted educational content generation
    • Performance reporting and analytics
    • Regulatory compliance
    • Platform security and fraud prevention

We process personal data based on:

  • Consent provided by the Data Principal or parent/guardian where applicable;
    • Performance of contractual obligations to schools using the Platform;
    • Compliance with applicable legal and regulatory obligations; and
    • Operational, administrative, and security requirements necessary to provide and maintain the Platform.
  1. VERIFIABLE PARENTAL CONSENT

5.1 Requirement

Where required by applicable law, Hello Class obtains verifiable parental or guardian consent before processing a child’s personal data.

5.2 Verification Methods

Parent or guardian identity may be verified through:

  • DigiLocker-based verification
    • Mobile OTP verification
    • School-assisted verification
    • Other legally permissible verification methods

The verification method used may vary based on regulatory requirements, availability, and operational considerations.

5.3 Consent Records

We maintain records of consent including:

  • Consent ID
    • Student information
    • Verification reference
    • Consent purposes
    • Timestamp
    • IP address
    • Device and browser information

5.4 Processing Purposes Requiring Consent

  • Attendance Tracking – Required
    • Academic Record Management – Required
    • School Communications – Optional
    • WhatsApp Notifications – Optional
    • AI-Assisted Content Generation – Optional
    • Performance Analytics – Optional

5.5 Consent Duration

Consent remains valid until:

  • Withdrawn by the parent or guardian;
    • The student ceases to use the Platform; or
    • Fresh consent is required by law or due to material changes in processing activities.

5.6 Withdrawal of Consent

Parents or guardians may withdraw consent at any time by:

Withdrawal requests will be processed within a reasonable period and in accordance with applicable law.

  1. AI FEATURES

Hello Class may use artificial intelligence technologies, including services provided by third-party AI providers, to generate:

  • Lesson plans
    • Question papers
    • Assessments
    • Stories and educational content
    • Learning materials aligned with educational standards

AI services may process information submitted by authorized users solely for the purpose of generating educational content and supporting platform functionality.

Hello Class does not use student data for advertising or marketing purposes.

AI-generated content is intended as an educational aid. Schools and teachers remain responsible for reviewing and approving content before classroom use.

  1. WHATSAPP COMMUNICATIONS

Hello Class may use approved messaging providers, including WhatsApp Business solutions, for:

  • Attendance alerts
    • School notifications
    • Parent communications

We do not use WhatsApp communications for unrelated advertising or promotional marketing.

  1. DATA STORAGE AND RETENTION

8.1 Storage

Personal data is stored and processed using infrastructure and service providers selected to comply with applicable legal, security, and contractual requirements.

8.2 Retention

  • Student Records – Until student leaves school + 3 years
    • Consent Records – Duration of consent + 3 years
    • Teacher Records – Employment period + 7 years
    • Audit Logs – 5 years
    • Identity Verification References – Up to 1 year

8.3 Deletion

Personal data is deleted, anonymized, or securely archived when it is no longer required for the purposes for which it was collected, subject to applicable legal, regulatory, or contractual obligations.

  1. DATA SECURITY

We implement reasonable technical and organizational safeguards, including:

  • Encryption of data in transit and at rest
    • Role-based access controls
    • Multi-factor authentication for administrative access
    • Security monitoring and audit logging
    • Backup and disaster recovery procedures
    • Rate limiting and abuse prevention measures

No system can guarantee absolute security. However, we continuously work to protect personal data against unauthorized access, disclosure, alteration, and destruction.

  1. DATA SHARING

We do not sell personal data to advertisers, marketers, or data brokers.

We may share personal data with:

  • Schools using the Platform
    • Service providers acting on our behalf
    • Technology providers supporting Platform functionality
    • Regulatory authorities where legally required

Schools remain responsible for the accuracy, lawfulness, and authorization of student, parent, and staff information provided to Hello Class through the Platform.

Examples of service providers may include:

  • AI service providers
    • Messaging providers
    • Cloud infrastructure providers
    • Identity verification providers

Such providers process personal data only for authorized purposes and under appropriate contractual safeguards.

  1. RIGHTS OF DATA PRINCIPALS

Subject to applicable law, Data Principals may have the right to:

  • Request confirmation of processing
    • Access personal data
    • Correct inaccurate data
    • Request erasure of personal data
    • Withdraw consent
    • Lodge grievances
    • Nominate another individual to exercise rights where permitted

Requests may be submitted to:

Email: pipaltree.care@gmail.com

  1. CHILD DATA PROTECTION

We apply additional safeguards when processing children’s data, including:

  • No behavioral profiling for advertising purposes
    • No targeted advertising
    • Restricted sharing of child data
    • Enhanced access controls
    • Age-appropriate processing practices

Student date of birth may be collected to determine applicable protections and consent requirements.

  1. COOKIES AND PLATFORM TECHNOLOGIES

Hello Class uses essential cookies and similar technologies necessary for:

  • Authentication
    • Session management
    • Security
    • Platform functionality

We do not use cookies to create advertising profiles.

By using the Platform, you acknowledge the use of essential cookies necessary for operation and security.

  1. DATA BREACH RESPONSE

In the event of a personal data breach, Hello Class will take appropriate steps to:

  • Investigate the incident;
    • Mitigate potential harm;
    • Notify affected individuals where required; and
    • Notify competent authorities as required under applicable law.
  1. GRIEVANCE REDRESSAL

Email: pipaltree.care@gmail.com

We aim to acknowledge grievances within a reasonable period and resolve them in accordance with applicable legal requirements.

If a grievance remains unresolved, individuals may approach the appropriate authority or forum available under applicable law.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Material changes will be communicated through:

  • Platform notifications;
    • Email communications; or
    • Updates on our website.

Where required by law, additional consent will be obtained before implementing material changes.

  1. EDUCATIONAL RECORDS

Hello Class processes educational records on behalf of participating schools. Schools remain responsible for determining how educational records are created, maintained, disclosed, and retained in accordance with applicable educational, regulatory, and statutory requirements.

  1. CONTACT US

Pipal Tree Investments Private Limited

No. 34, 5th Cross, Subbanapalya, Bangalore – 560043

Email: pipaltree.care@gmail.com

© 2026 Pipal Tree Investments Private Limited. All rights reserved.